At Softech Technology, we strive to provide excellent service and ensure customer satisfaction. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed. Please review this policy carefully.
1.1 Cancellation Requests: You may cancel your service request at any time before the service is performed. To cancel a service request, please contact our customer support at +91-9643338931 or email us at [email protected].
1.2 Cancellation Fees: A cancellation fee may apply if the device has already been picked up or if service work has commenced. The fee will be determined based on the stage of service and any costs incurred up to that point.
1.3 Refunds for Cancellations: If you cancel the service request before the service work begins, a full refund will be processed. If the service has already commenced or if the device has been picked up, a partial refund may be issued after deducting the applicable cancellation fee.
2.1 Refund Requests: Refund requests must be made within 7 days of the service completion date. To request a refund, please contact us at +91-9643338931 or email [email protected] with your service details and reasons for the refund request.
2.2 Non-Refundable Services: Certain services may not be eligible for a refund, including diagnostic fees and services that have been fully completed. Please review our service terms for more information on non-refundable services.
2.3 Refund Processing: Once your refund request is received, we will review it and process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the transaction.
2.4 Disputed Charges: If you dispute any charges or have concerns regarding a service, please contact us immediately at +91-9643338931 or email [email protected]. We will investigate the matter and work towards a resolution.
If you have any questions or concerns regarding our Cancellation & Refund Policy, please do not hesitate to reach out to us at +91-9643338931 or email [email protected].
Thank you for choosing Softech Technology. We appreciate your understanding and cooperation.